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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Return Policy: 30 Day
Return Policy |
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| NetLink Enterprises
has a 30-day return
policy. If you are unhappy
with your purchase, return
it to us within 30 days in
the original packaging and
original condition and we
will give you your choice
of a refund or exchange.
No restocking fee applies.
If purchase is returned
without original packaging
and not in original
condition, a 25%
restocking fee will apply,
no exceptions. |
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Damaged Items |
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| All items are
inspected prior to
shipment and are shipped
insured. We are not
responsible for damage
incurred in shipping. If
your package is damaged in
shipment, you must save
all packing materials and
contact the carrier (UPS
at 1-800-PICKUPS or the US
Postal Service)
immediately. DO NOT RETURN
THE PACKAGE TO US, but do
contact us and let us know
that there is a problem so
that we may follow up with
the carrier. |
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Exchanges, Credits, and
Returns |
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| You must Contact us by
email prior to returning
any item so that a Return
Authorization Number can
be issued. Please include
your order number, name
and items ordered in the
email. Merchandise
returned without a Return
Authorization Number will
be returned to sender.
Once you have a Return
Authorization Number,
please return item in
original packaging and
condition. Please be sure
to write the Return
Authorization Number on
the outside of the box and
send the package postpaid
and insured. Include a
copy of your invoice as
well as a note explaining
the reason for the return.
We reserve the right to
charge a 25% restocking
fee if purchase is
returned without original
packaging and not in
original condition. Please
allow up to 14 days for
processing of returns. |
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Refunds |
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| We'll notify you via
e-mail of your refund once
we've received and
processed the returned
item. You can expect a
refund in the same form of
payment originally used
for purchase within 14
business days of our
receiving your return. |
